Shipping policy

Last updated: February 22, 2026

Shipping Policy

This Shipping Policy explains how orders are processed, shipped, and delivered when you purchase from Dindoro.

Order Processing

Orders are typically processed within 1–5 business days after payment confirmation.

Processing times may vary depending on product availability and destination.

Orders are not processed on weekends or public holidays.

Shipping Locations

We ship internationally to most countries. Availability of shipping options may vary depending on destination.

Products may be shipped from different fulfillment locations depending on availability and destination.

Shipping Times

Estimated delivery times vary depending on destination country, customs procedures, and carrier performance.

Delivery timeframes provided at checkout are estimates only and are not guaranteed.

International shipments may require additional transit time depending on customs processing and destination country regulations.

Delays may occur due to:

• Customs clearance procedures
• Carrier disruptions
• High seasonal demand
• Supply chain interruptions
• Incorrect or incomplete address information

Such delays do not automatically qualify for refunds unless required by applicable consumer protection law.

Tracking Information

Where available, tracking information will be provided once the order has been dispatched.

Tracking updates depend on the carrier and local postal services and may not update in real time.

Incorrect Address Information

Customers are responsible for providing accurate and complete shipping information at checkout.

If a package is returned due to incorrect or incomplete address details, refusal of delivery, or failure to collect the item, the customer may be responsible for reshipping costs.

If a package cannot be recovered due to incorrect information provided by the customer, we are not responsible for the loss.

Customs, Duties, and Import Taxes

For international orders, customs duties, import taxes, and related fees may apply depending on your country’s regulations.

Unless otherwise stated at checkout, these charges are the responsibility of the customer.

Customers are responsible for complying with local import laws and regulations.

Lost or Delayed Shipments

If a shipment is confirmed lost by the carrier, we will offer a replacement or refund in accordance with applicable consumer protection laws.

A shipment will not be considered lost while tracking indicates it is in transit, delayed, or pending customs clearance.

We may require confirmation from the carrier before issuing a replacement or refund, where reasonably necessary.

Risk of Loss

Risk of loss transfers upon confirmed delivery to the address provided at checkout, subject to applicable consumer protection laws.

Partial Shipments

Orders containing multiple items may be shipped separately depending on product availability and fulfillment location.

Additional shipping fees will not be charged for split shipments unless clearly stated at checkout.

Force Majeure

We are not responsible for shipping delays or failures caused by events beyond our reasonable control, including but not limited to natural disasters, government actions, customs delays, carrier disruptions, or global supply chain interruptions.

Mandatory Consumer Rights

Nothing in this Shipping Policy limits any mandatory consumer protection rights applicable under the laws of your country of residence.