Refund policy

Last updated: February 22, 2026

We offer a 30-day return policy. This means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. Proof of purchase is required.

To start a return, please contact us at contact@dindoro.com.

Returns sent without prior authorization will not be accepted.

Return Shipping Costs

Unless the item is defective, damaged, incorrect, or otherwise required by applicable consumer protection law, return shipping costs are the responsibility of the customer.

Return instructions and the appropriate return address will be provided once your request has been reviewed.

Defective, Damaged, or Incorrect Items

Please inspect your order upon delivery and contact us promptly if the item is defective, damaged, or incorrect.

To process such claims, we may require clear photographic or video evidence of the product and its packaging.

Where appropriate and in accordance with applicable consumer protection law, we will offer a repair, replacement, or refund.

We reserve the right to offer a partial or full refund without requiring the return of the product when return shipping costs would be disproportionate to the value of the item.

Change of Mind Returns

If you wish to return an item for reasons other than defect or error, the item must be unused and in original condition.

Return shipping costs are the responsibility of the customer.

Original shipping costs are non-refundable unless required by applicable law.

We reserve the right to deduct return shipping costs or restocking costs from the refund amount where permitted by applicable law.

Statutory Cancellation Rights

If you reside in a jurisdiction that grants mandatory consumer cancellation or withdrawal rights, those statutory rights will apply in accordance with local law.

Nothing in this policy limits any mandatory consumer rights that apply in your country of residence.

Shipping and Delivery Issues

Delivery times are estimates and may vary depending on destination, carrier conditions, customs processing times, and supplier logistics.

A shipment is not considered lost while tracking indicates that it is in transit, delayed, or pending customs clearance.

If a shipment is confirmed lost by the carrier, we will provide a replacement or refund as appropriate.

Claims for lost shipments must be reported within a reasonable time after the estimated delivery date. We may require confirmation from the carrier before issuing a replacement or refund.

Delays caused by customs, carriers, force majeure events, or incorrect address information provided by the customer do not automatically qualify for refunds.

If a package is returned due to incorrect or incomplete address details, refusal of delivery, failure to collect the item, or unpaid customs charges, the customer may be responsible for reshipping costs.

Products may be shipped from different fulfillment locations depending on availability and destination.

Customs, Duties, and Taxes

For international orders, customs duties, import taxes, and related fees may apply depending on your country's regulations.

Unless otherwise explicitly stated at checkout, these charges are the responsibility of the customer.

Failure to pay required customs duties or taxes does not qualify as a valid reason for a refund.

Refund Processing

Once we receive and inspect your return (if required), we will notify you of the approval or rejection of your refund.

If approved, refunds will be issued to the original payment method within 10 business days. Refund timing may vary depending on your financial institution.

We reserve the right to withhold refunds until the returned item has been received and inspected where a return is required.

Please note that financial institutions may require additional time to process refunds.

If more than 15 business days have passed since approval, please contact us at contact@dindoro.com.